- I want an ISIC/ITIC/ALIVE student/STUDENT/EMPLOYEE/ALIVE employee/GRADUATE/ALIVE graduate card. What should I do?
- For GRADUATE or ALIVE graduate cards, first create an account on the Silesian University's graduate portal.
- Submit an electronic application for an identification card on the portal karty.slu.cz.
- I've lost my identification card. What should I do?
- Log in with your CRO to the portal karty.slu.cz. From the top menu, select "My card" or "Moje karta", click on the "Report loss" or "Nahlásit ztrátu" button. This will allow you to request a new card. The production of a new card is associated with a handling fee. If it is a licensed ISIC, ITIC, ALIVE card, you will also need to pay a fee for the issuance of a new license. The specific fees can be found in the updated tariff.
- My card doesn't work on chip readers (printing and scanning, dormitories, buffet, entrances to rooms and buildings...).
- After the card is issued, information about its activation must be synchronized across all university systems, which may not happen immediately. If you have just picked up your card from the distribution point, it may not yet be active on the readers. Wait until the next day.
- Make sure you have the appropriate authorization for the action. For example, permission to enter the room/building you are trying to access. Make sure you have enough funds in your clearing account.
- Visit the card center or distribution point in person, where an employee will verify the functionality of your card's chip and attempt to resolve your issue.
- If the above procedures do not help, write to us from your university mailbox at the email address karty (at) slu.cz and describe your problem in detail.
- My licensed ISIC/ITIC/ALIVE card did not allow me to claim a discount.
- Make sure there hasn't been a change in the conditions for holding the particular type of card:
- for ISIC cards, the duration of daily study,
- for ITIC cards, the duration of employment as a teacher or academic staff.
- for ALIVE cards, the duration of combined/distance learning or employment
- Check the validity of your license:
- Log in with your CRO credentials to the portal karty.slu.cz.
- From the top menu, choose "My card" or "Moje karta" and check the validity of the card and the status of revalidation. If the card has lost its validity due to the expiration of the licensing period, pay the revalidation fee, and the validity of your card will be automatically extended for another period.
- What is revalidation and a revalidation sticker?
- Most cards have limited validity, which needs to be renewed annually. This process is called revalidation. For licensed ISIC/ITIC/ALIVE cards, it is done by paying a revalidation fee for the next period and affixing the so-called revalidation sticker to the back of the card. For STUDENT and EMPLOYEE cards, the validity is extended as needed (after checking the duration of eligibility for the card) by affixing another type of the sticker for free. Detailed information can be found in the Validity section.
- Why do I have to use only a special holographic sticker for a fee on identification cards with a license (ISIC, ALIVE, ITIC)?
- This condition is stipulated by the contractual agreement between the university and the authorized issuer and administrator of licenses in the Czech Republic (GTS ALIVE Ltd.). The condition aims to prevent the misuse of the card's appearance without a valid license for unauthorized use of student and employee discounts for ISIC, ALIVE, and ITIC cards.
- How should I pay the revalidation fee?
- Find the amount of the relevant fee in the updated tariff and follow the instructions described in the Payments section.
- Where can I pick up the card or revalidation sticker?
- The card can be picked up during office hours at one of the distribution points.
- Office hours and issuance conditions can be found in the ID card pick-up and contacts section.
- I have an ISIC card from high school. Can I use it at the university?
- Unfortunately, no. An identification card serves as proof of enrollment at a specific university. For this purpose, the card displays the name and logo of the attending school. It is also a chip card with a specific type of chip that ensures the functionality of the card in places where a chip reader is required. A high school ISIC would not provide the correct information that you are a student of the Silesian University, and we could not ensure the functionality of the card when presented to chip readers.
- Can I apply for an ISIC card after turning 26?
- Yes, the only requirement for obtaining an ISIC card is ongoing full-time study.
- For combined and distance students, we offer a card with an ALIVE license with similar benefits.
