- I want an ISIC/ITIC/ALIVE student/STUDENT/EMPLOYEE/ALIVE employee/GRADUATE/ALIVE graduate card. What should I do?
- For GRADUATE or ALIVE graduate cards, first create an account on the Silesian University's graduate portal.
- Submit an electronic application for an identification card on the portal karty.slu.cz.
- I've lost my identification card (damaged it/was stolen). What should I do?
- Log in with your CRO to the portal karty.slu.cz. From the top menu, select "My card" or "Moje karta", click on the "Report loss" or "Nahlásit ztrátu" button. This will allow you to request a new card. The production of a new card is associated with a handling fee. If it is a licensed ISIC, ITIC, ALIVE card, you will also need to pay a fee for the issuance of a new license. The specific fees can be found in the updated schedule of charges.
- My card doesn't work on chip readers (printing and scanning, dormitories, buffet, entrances to rooms and buildings...).
- After the card is issued, information about its activation must be synchronized across all university systems, which may not happen immediately. If you have just picked up your card from the distribution point, it may not yet be active on the readers. Wait until the next day.
- Make sure you have the appropriate authorization for the action. For example, permission to enter the room/building you are trying to access. Make sure you have enough funds in your clearing account.
- Visit the card center or distribution point in person, where an employee will verify the functionality of your card's chip and attempt to resolve your issue.
- If the above procedures do not help, write to us from your university mailbox at the email address karty (at) slu.cz and describe your problem in detail.
- My licensed ISIC/ITIC/ALIVE card did not allow me to claim a discount.
- Make sure there hasn't been a change in the conditions for holding the particular type of card:
- for ISIC cards, the duration of daily study,
- for ITIC cards, the duration of employment as a teacher or academic staff.
- for ALIVE cards, the duration of combined/distance learning or employment
- Check the validity of your license:
- Log in with your CRO credentials to the portal karty.slu.cz.
- From the top menu, choose "My card" or "Moje karta" and check the validity of the card and the status of revalidation. If the card has lost its validity due to the expiration of the licensing period, pay the revalidation fee, and the validity of your card will be automatically extended for another period.
- If you have activated the digital version of your licenced card through the Alive App, you can verify the validity period of the license in this application.
- I want to cancel the application and get a refund.
- If you have decided to change the type of card or no longer need the card for any reason (for example, you know your studies will end), you can request cancellation of the application (and for licensed cards ITIC/ISIC/ALIVE, a refund of the license fee) until a certain point after submitting the electronic application. From the moment of submission, the request progresses through stages of card production. You can check the stage of your request by logging into the portal karty.slu.cz in the section "My card." The request can only be canceled up to the stage we refer to as "Waiting for printing," inclusive. If your request is in the "Card in production" stage or one of the subsequent stages, it cannot be canceled, and the money cannot be refunded.
- Write to us at the email address karty (at) slu.cz and request cancellation of the application. After verifying your entitlement, we will refund the relevant amount to your account, but not sooner than in a week, as the procedure for this process is quite complex and requires approval from several departments (it is not solely dependent on the card center). Therefore, please be patient.
- If, even after 3 weeks, you have not received your money back into your account despite the written assurance from a staff member of the card center, please write to us again at the email address karty@slu.cz.
- Please note that according to Article 9 (1) of the Study and Examination Regulations of the Silesian University in Opava in the full version valid from September 1, 2013, the student is obliged to prove themselves with a valid student card bearing a current photograph. In the case of students, submitting a card application is therefore mandatory!
- What is revalidation and a revalidation sticker?
- Most cards have limited validity, which needs to be renewed annually. This process is called revalidation. For licensed ISIC/ITIC/ALIVE cards, it is done by paying a revalidation fee for the next period and affixing the so-called revalidation sticker to the back of the card. For STUDENT and EMPLOYEE cards, the validity is extended as needed (after checking the duration of eligibility for the card) by affixing another type of the sticker for free. Detailed information can be found in the Validity section.
- How do I pay the revalidation fee?
- Log in with your CRO to the karty.slu.cz portal. In the "My card" section, click on the "Extend validity" or "Prodloužit platnost" button. Then follow this guide starting from step #3. You will find the amount of the relevant license fee in the updated schedule of charges.
- Why do I have to use only a special holographic sticker for a fee on identification cards with licence (ISIC, ITIC, ALIVE)?
- This condition is stipulated by the contractual agreement between the university and the authorized issuer and administrator of licenses in the Czech Republic (GTS ALIVE Ltd.). The condition aims to prevent the misuse of the card's appearance without a valid license for unauthorized use of student and employee discounts for ISIC, ITIC and ALIVE cards.
- Where can I pick up the card or revalidation sticker?
- The card can be picked up during office hours at one of the distribution points.
- Office hours and issuance conditions can be found in the ID card pick-up and contacts section.
- I got married, so I have a different surname (I changed my name in the registry).
- In the event of a name change, a new card with updated information must be issued. A handling fee is associated with the production of the second and each subsequent card. If the change concerns a licensed ISIC/ITIC/ALIVE card, it is also necessary to re-pay the license fee, as each card must receive a new and unique license. Specific fee amounts can be found in the updated schedule of charges.When changing your name, follow these steps:
- Inform the study department. A study department staff member will enter the name change into the system.
- Wait until the next day for the change to propagate to all university information systems.
- Log in with your CRO credentials to the portal karty.slu.cz and verify that the name change has occurred. If the change is not reflected even after 3 days from the moment you informed the academic department about the change of surname, please write to us at karty (at) slu.cz.
- In the "My Card" or "Moje karta" section, select the option "Return Card" or "Vrátit kartu". This will allow you to apply for a new card.
- Follow the instructions for submitting an application, starting from step No. 3.
- I sent the wrong amount/I sent the money by mistake/twice.
- Please write to us at the email address karty (at) slu.cz and describe your issue. Attach proof of payment from online banking or a screenshot showing all relevant payment details (account numbers of the payer and recipient, amount, variable symbol).
- After verifying your entitlement, we will refund the relevant amount to your account, but not sooner than in a week, as the procedure for this process is quite complex and requires approval from several departments (it is not solely dependent on the card center). Therefore, please be patient.
- If, even after 3 weeks, you have not received your money back into your account despite the written assurance from a staff member of the card center, please write to us again at the email address karty (at) slu.cz.
- I have an ISIC card from high school. Can I use it at the university?
- Unfortunately, no. An identification card serves as proof of enrollment at a specific university. For this purpose, the card displays the name and logo of the attending school. It is also a chip card with a specific type of chip that ensures the functionality of the card in places where a chip reader is required. A high school ISIC would not provide the correct information that you are a student of the Silesian University, and we could not ensure the functionality of the card when presented to chip readers.
- Can I apply for an ISIC card after turning 26?
- Yes, the only requirement for obtaining an ISIC card is ongoing full-time study.
- For combined and distance students, we offer a card with an ALIVE license with similar benefits.
