Technical Analyst with Fluent German & English

Tasks and Responsibilities
To assist with computer related issues as of Hardware & Software, mobile devices & similar tools
You will be the 1st point of contact in technical support, managing calls, tickets & direct interaction with end user
To provide solutions for questions from employees as well as from client’s
You shall also document the problems and create knowledge database
Be in charge or service & user management
You will decide about the right assignment and troubleshooting solutions
Suggest & work on process improvement activities
In case of complicated request or issue, our senior IT experts will discuss with you the appropriate action or solution
Application of knowledge of overall systems and landscapes as appropriate

Requirements
Fluent German & English (spoken & written)
General PC literacy with willingness to learn & get deeper in IT field in time
Bring customer-oriented approach with can-do attitude
Good communication & negotiation skills
Attention to detail and ability to multi-task handling multiple clients
Ability to work independently as well as willing to follow directions and best practices
To have good planning and organizing skills
You are also team player and supportive personality
Candidates must declare Criminal record extract not older than three months

We Offer
Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Paid sick days
Meal vouchers
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits